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Terms and conditions

1.1. These general conditions, available in favor of the consumer for reproduction and conservation pursuant to art. 12, Legislative Decree no. 70/2003, have as their object the purchase of individual coaching sessions through based in Bologna (Italy, mail, which is an online marketplace, or a website that uses technology to put the User in contact with the most suitable coach.


1.2. All Professionals are coaches selected by the way after verification of their skills. The (telematic) meeting between Users and Professionals takes place through the compilation of a questionnaire which, based on the type of answers given, returns in real time the name of the coach who is most suitable for the specific case.


1.3. By "online" sales contract we mean the distance contract, that is the legal transaction having as its object coaching services stipulated between and a final consumer - customer or other professional users, - in the context of a sales system distance organized by which, for this contract, uses only the distance communication technology called internet.


1.4. By consumer we mean the natural person who purchases goods and services for purposes that cannot be referred, either directly or medically, to any professional activity carried out.


1.5. By professional user we mean the natural or legal person who purchases goods and services for purposes directly or medically referable to any professional activity carried out.


2.1. These general conditions are valid from 1 December 2022 and may be updated, integrated or modified, obviously having effect for the future, at any time by, which will communicate them through the pages of the website; the conditions set out in the introduction are an integral and essential part of this contract.


2.2. All contracts will be concluded directly through access by the consumer customer or professional user to the website or the corresponding landing page, where they can, in fact, conclude the contract for the purchase of the service by carefully following the instructions and guided procedures. provided in the various screens.


2.3. These general conditions of sale must be examined "online", before creating your own reserved account. The forwarding of the order confirmation therefore implies full knowledge of the same and their full acceptance.


2.4. The customer or professional user, by electronically sending the confirmation of his purchase order, unconditionally accepts and undertakes to observe, in his relations with, the general and payment conditions illustrated below, declaring that he has accepted viewing and accepting all the information provided by him pursuant to the aforementioned rules, also taking note that does not consider itself bound to different conditions unless previously agreed in writing.


2.5. The sales operations are regulated for the consumer by the provisions of Legislative Decree no. 206/2005 (Consumer Code), while the protection of confidentiality is subject to the discipline of Legislative Decree 30/06/2003, n. 196, of EU Regulation 679/2016 and subsequent amendments and additions, for which reference is made to the relative specific information.


3.1. The services and conditions of sale present on the site within the limits of their availability - constitute for the consumer and for customers other than consumers, an offer to the public and, therefore, require, for the conclusion of the contract, the acceptance by the consumer himself, manifested through the exact compilation of all the sections and the online adhesion, following the instructions and, finally, selecting and, therefore, accepting the boxes with the words "I have read the privacy policy and agree to the processing of my personal and sensitive data exclusively for the purposes of this service. Furthermore, I have read and accept the terms and conditions ".


3.2. All customers can pay for each session either directly to the coach identified, or using the payment methods indicated "online" on the website

4.1. The User fills in the anamnestic data collection questionnaire thanks to which he will be assigned to the most suitable Professional. Before starting the actual session, a free confidential online interview will take place between the Professional and the User, during which they can get to know each other and decide if and how to work together. The meetings always take place via video call. The meetings must be held in a reserved place where privacy is respected, without the presence of third parties. The coach-client relationship is an exclusive relationship and all the information and contents of the sessions remain classified as part of the trust relationship between the individual professional and the client, in compliance with current legislation.


4.2. The User, once assigned to the professional and after the first cognitive meeting concluded with a positive outcome, must read and sign the Informed Consent to the processing and the information on the processing of personal data BEFORE the first coaching session. In case of doubts, the customer can always ask the assigned professional for information. After signing the Informed Consent, the contractual relationship is established between the User and the Professional Assigned to him., by virtue of these conditions of service, undertakes to manage and take care of the maintenance of the platform for the management of the relationship between professional and customer. Professionals are responsible for the conservation and protection of electronic documents and data provided by Users.


4.3 The User undertakes to communicate the need for a modification or cancellation of the online coaching session with at least 24 hours notice, directly to the Assigned Professional. In the event of a request for modification or cancellation of the online session with less than 24 hours notice, the User will be required to pay for the session itself, except in exceptional circumstances, which must be communicated to the Professional.

4.4 The User undertakes to pay the service in advance. 

5.1 assumes no responsibility if none of the coaches participating in the service is available to meet the request of a new client or an existing client. In other words, is not responsible if the client fails, via the platform find the professional you are looking for.


5.2. assumes no responsibility for inefficiencies attributable to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from carrying out on time agreed to the contract.


5.3. will not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above, as the consumer is only entitled to a refund of the price paid.


5.4. is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products., in fact, at no time during the purchase procedure is able to know the buyer's credit card number.


5.5 takes care to carefully select the Professionals through a selection interview. Professionals are solely responsible for the services provided and for the protection of personal data and data relating to the health of the Users and the customer is aware and accepts that is relieved of any liability that does not fall within those indicated in these general conditions. of sale and in those described by the Privacy Policy of In case of problems between client and professional, will verify what happened and will promptly put the client in contact with another professional. Any problems can be reported by writing to


5.6. is solely responsible for the proper functioning of the platform which favors the demand and supply of coaching services. However, it will not be responsible for malfunctions or suspensions of the service due to third parties (by way of example but not limited to, malfunctions of the hosting, internet network, e-mail provider etc.)


5.7. is not responsible for the activities of the coaches and, in the event of their professional responsibility, is exonerated as of now from any exclusive or concurrent liability with them.


5.8. does not provide assistance in situations that require psychological support rather than a coaching service.


6.1. The consumer undertakes and undertakes, once the "on line" purchase procedure has been completed, to print and keep these general conditions, which, moreover, he will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the service being purchased, and this in order to fully satisfy the conditions set out in Legislative Decree no. 206/2005 (Consumer Code).


6.2. These general conditions can be updated or modified at any time by, which will communicate it through its website. The consumer undertakes and obliges, whenever there is a modification of these general conditions, to provide for their printing and storage.


6.3. It is strictly forbidden for the purchaser to enter false and / or invented and / or fictional data in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications for him; the personal data and the e-mail address must be exclusively their real personal data and not those of third parties, or of fantasy.


6.4. It is expressly forbidden to make double registrations corresponding to a single person or to enter data of third parties. reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.


6.5. The Customer indemnifies from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, since the Customer himself is solely responsible for the correct insertion.

7.1. Pursuant to art. 52 of Legislative Decree no. 206/2005, the consumer customer, for contracts concluded at a distance or outside the business premises, has the right to exercise the right of withdrawal, within 14 days from the conclusion of the contract.

7.2 The professional-client relationship, by its very nature, is based on trust, on the usefulness and effectiveness of therapy or support. Therefore these general conditions of service regulate the relationship between client and coach, together with informed consent, and between client and for the entire duration of the sessions.


7.3 The User has the right to withdraw from the therapeutic relationship at any time. The User also has the right to contact the customer service, to report any problem or to request a new coach. For the same reasons, the professional can also terminate the relationship at any time, including for reasons related to the client's interest.


7.4 In case of sudden and sudden interruption of the coaching relationship, at the initiative of the client, can send him a feedback questionnaire that the client can decide to fill in and send at his choice. For customer feedback is important to be able to guarantee a high quality service.


8.1. Payments are currently made directly to the chosen coach. If payments to will be foreseen in the future, by filling in the appropriate spaces on the website, the Customer will authorize to use their credit card, or other card issued to replace it, and to debit their current account. in favor of the total amount shown as the cost of the purchase made "online". The whole procedure is done through a secure connection directly connected to the bank owner or manager of the "on line" payment service, to which cannot access.

9.1. has the right to terminate the stipulated contract by notifying the customer via e-mail, indicating the reason.

9.2. The obligations assumed by the customer pursuant to art. 6 (Obligations of the purchaser), as well as the guarantee of the successful completion of the payment, are essential, so that by express agreement, the non-fulfillment by the Customer of only one of these obligations will result in the legal termination of the contract pursuant to art. 1456 cc, without the need for a judicial decision, without prejudice to the right for to take legal action for compensation for further damage.


9.3 In the case provided for in point 9.2, termination takes effect when the interested party declares to make use of the express termination clause, by means of a written communication sent by e-mail. Any other form of communication has no value for the purposes of this clause.

10.1 In case of violation of the Terms and Conditions by the user, has the right to suspend or block access to the service for the User, in whole or in part, temporarily or permanently, without notice and without that the User or third parties be granted any reimbursement of the amounts already paid, reserving the right to take legal action for the recognition of their rights.

11.1. A hypothetical declaration of partial nullity, or of some of the clauses of the Terms and Conditions, Privacy policy or Cookie policy of by the judicial authority, does not entail overall nullity of the contract, the latter remaining valid for the clauses not declared void, which will continue to have total effectiveness and validity.

Art. 12 - PRIVACY
12.1. Personal data is collected for the purpose of registering the customer and activating the procedures for the execution of this contract and the related necessary communications towards him; these data are processed electronically in compliance with the laws in force and may be exhibited only at the request of the judicial authority or other authorities authorized for this purpose by law.

2.2. For every detail in relation to the processing of personal data, please refer to the specific information.


Art. 13 - EMERGENCY SITUATIONS does not provide assistance in emergency situations and in case of psychological pathologies.


13.1 Any dispute relating to the application, execution, interpretation and violation of the purchase contracts stipulated "online" through the website or the websites of is subject to Italian law; these general conditions report, for what is not foreseen, to the provisions of Legislative Decree no. 206/2005.


13.2. For any dispute between the parties regarding this contract, the Court in whose district the consumer has his domicile will be competent, in accordance with current legislation; for all other customers (foreigners or non-consumers) it is agreed that any dispute, even in derogation of the rules relating to territorial jurisdiction, will be the exclusive competence of the Court of Bologna.

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